Frequently Asked Questions

Why work with Salutations Travel?

We're here to cut through the noise, lighten your travel planning, organize your group, create a seamless travel experience, and provide some insider access perks. But there is much more to it. 


Explore What Matters to You
We believe in travel inspired by your personal curiosity. Our approach is not one-size-fits-all. We'll take the time to design your dream vacation, delivering personalized care before and during your trip.


Connect Locally
A huge part of travel planning is knowing the right people who can connect clients to the right experiences. We work with destination specialists worldwide who have expertise in the area you will be visiting. These on-site relationships give you unparalleled access to your destination.


Savor the Moment
Whether you’re truffle-hunting in Tuscany, watching the northern lights from Scandinavia, tasting coffee and rum in Colombia, or watching whales with researchers in California, we'll fill your itinerary with authentic experiences. We don’t just show you around, we help you to get a sense of place.

What are your services and fees?

To create the best travel experiences for our unique clients, we do not rely solely on commissions from suppliers. Our design fees allow us to make authentic decisions based on getting to know you and your travel style.


  • Complimentary Consultation

It all starts with a free discovery call to learn about your interests. 

Click here to schedule a Complimentary Consultation.

 

  • Complimentary Booking Service

If you know exactly what property or excursion you want to book and the booking is $500+, there is no fee. This includes hotel-only bookings; escorted tours; ocean, river, & expedition cruises; rail journeys; and all-inclusive resorts excluding airfare. You'll receive your booking confirmations by email and PDF.

Fee: $0


  • Research & Booking Service

If you are still exploring where to unpack, after the complimentary consultation we'll give you a proposal of 3-5 options (per city) that most closely match your preferences. Once we've found your match, we'll book it for you, applying our applicable amenities and perks. You'll receive your booking confirmations by email and PDF.

Fee: $50 per city. Non-refundable.


  • Custom Travel Design/Planning

We'll take care of all the details so you can focus on the fun. Custom Travel Design covers planning for all land arrangements, which may include hotels, car rentals, transfers, train travel, tours, and coordinated travel documents.


Interactive Itinerary & App. With Custom Travel Design we bundle all of your trip documents and booking details into an interactive itinerary so that you can can access your trip details online, offline, on your phone, and as a PDF for the duration of your trip. You can use this interactive itinerary to follow flight updates, review destination advice, and chat with your fellow travelers and Travel Advisor at any time. 


Fee: $300 per 10 days of travel for up to 6 adults. Non-refundable. 

Each additional adult is $50. Children ages 0 - 17 who are traveling with adult guardians incur no additional planning fees. Non-refundable.


  • Corporate, Social, & Affinity Groups 

If you are planning a group trip such as corporate gathering; employee incentive travel; wine travel for your restaurant clientele; or yoga retreat; a birding trip, or another group adventure; contact us directly for a custom quote. 

What's the Value?

How do travel advisors add value to my booking? 

Hotels are more likely to invest in rapport and service for guests who are represented by a travel advisor. It’s about relationships. We have:

  • Dedicated partnerships with luxury properties around the world guaranteeing exclusive VIP perks to you.
  • Relationships with hotels and curated experience providers that prioritize you as our client. 
  • Weekly reports to executives at large brands (Marriott, Hilton, Hyatt, etc.) of our incoming clients. Even if we do not have exclusive perks at the property, they'll be sure to attend to your needs as our client.
  • A network of active advisors and hospitality professionals sharing trip reports and other real-world information. 
  • Insider deals and travel exclusives.


Can’t I get better deals on my own by booking online?

It depends on what's valuable to you and your tolerance for risk. Rates at mass online travel agencies can be low but also restrictive. Their deeply discounted rates are usually due at booking and non-refundable. 


Travel advisors can book competitive rates with perks for you plus the benefits of elevated guest status due to their relationships with hotels. 


For example, if a hotel is overbooked, a guest who booked through an online travel agency is the most likely guest to be assigned to another hotel at the time of check-in. A guest who is represented by a travel advisor will not usually have the same experience due to long-standing relationships. In fact, travel advisors have contracts with many hotels that prohibit their clients being walked to another hotel.


I usually ask hotels for perks like late check out and free parking, what’s different about working with a travel advisor to get perks? 

Travel advisors leverage dedicated industry partnerships that give them direct customer service access and guaranteed perks packages for their clients. Additionally, some perks packages are only available through travel advisors. 


Will a travel advisor steer me toward a supplier that is advantageous to them even if is not what I really want?

No. Travel advisors might highlight special opportunities for experiences that match your interests. Beyond this, they have such a wide network and so many options that it is simple for them to focus on your unique interests and preferences. 


What if I prefer to rent houses rather than hotel rooms?

You can with us! We partner with organizations that provide high-quality management services. Whether it’s an apartment in Paris, a beach bungalow at Turks & Caicos, or an estate in Tuscany, we call them villas and we have a wide array of styles and price points available. 


What else can I expect from working with a travel advisor?

Advisors start by getting to know you and your travel preferences, so they can tailor recommendations to your taste, vacation style and budget. Next, they’ll collaborate with you to plan & book your trip. Read more in this article